Client Solutions Customer Support – LNP Media Group (Lancaster)

Client Solutions Customer Support – LNP Media Group (Lancaster)


LNP Media Group is looking for a Client Solutions Customer Support Representative to join our team! The Client Solutions Customer Support Representative will provide inbound customer service via the telephone, internet and/or email while providing administrative support to the Client Solutions department.


Why work with us?

We know that employees are a business’s greatest asset and the primary driver of success. We are committed to attracting and retaining people who are bright, curious, flexible, and energetic, to ensure our progress for the next 225 years.

As a team member at LNP Media Group, you’ll enjoy:

  • Generous PTO
  • Paid Holidays
  • Benefits: medical, prescription, dental, vision, short-term disability, basic life insurance
  • 401(k) with Company Match
  • Wellness program
  • Employee Assistance Program
  • Parental leave program


About Us:

LNP Media Group is the holding company over Susquehanna Printing and the LNP, Lancaster Farming, Ephrata Review and Lititz Record newspapers and their associated news websites.

The offices for LNP Media Group Inc., are located in the recently renovated 101 N. Queen Street building, also home to The Steinman Foundation and Steinman Communications, in downtown Lancaster City. Our new offices are within walking distance of Starbucks, Lancaster Central Market and many other small shops and restaurants.

Client Solutions Customer Support Representative Essential Job Functions (Full Description):

  • Answer inbound calls, email requests or online submissions regarding advertisements.
  • Answer questions, identify the root cause of the call and research to resolve the customer inquiry upon first contact.
  • Familiarity with many areas of advertising; ability to inform customers on advertising policies, rates, and instructions.
  • Processing ads and communicating with customers.
  • Assist customers with troubleshooting account issues and utilizing online tools that are available to ensure extraordinary customer service.
  • Acquire a thorough understanding of key customer needs and requirements.

In addition to the essential functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible.



What are we looking for?

  • High School Diploma or General Equivalency Diploma (GED)
  • 0-2 year prior customer service.
  • Computer literacy and knowledge of MS Office.
  • Demonstrated keyboards skills and impressive telephone etiquette.
  • The ability to learn quickly and handle a wide variety of tasks.
  • A positive attitude and ability to work and communicate with others.
  • Wishes to work in a business environment in which every employee seeks to be great every day.
  • Ability to juggle multiple account management projects at one time.
  • Excellent listening, negotiation and presentation abilities.


Working Conditions:

  • Primarily a controlled office environment.


Apply Here

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