Customer Service Specialist – TAPinto.net (Remote)

Customer Service Specialist – TAPinto.net (Remote)

 

TAPinto is a network of franchised online local news sites that delivers original, objective, award-winning, community-based news, sports, events and more. Our sites are individually owned and operated in each town/territory by people who have a passion for community news.

TAP Into Local LLC, the franchisor, is growing our Franchise Support Team by hiring additional Customer Service Specialists to work with our corporate team on daily operational tasks, including franchisee customer service support, analytics and more. This position will work with the Director of Franchise Development and

Training to provide first-class customer service to our more than 85 franchises, as well as support for corporate initiatives.

 

Expectations

The ideal candidate is an energetic college graduate interested in entrepreneurship, start-ups and/or growing small businesses. Here are some of the responsibilities for this position:

Franchisee Support:

  • Approving and publishing all ads, sponsorships and e-mail blasts through our custom ad placement platform
  • Process creative change requests
  • Create monthly reports for new marketing clients and other advertising-related reports
  • Provide customer service support by answering franchisee questions related to ad placement process and other daily operational inquiries
  • Statistics and Analytics
  • Create and update monthly (sometimes more frequent) statistic reports for franchise use

Other Tasks:

  • Assist corporate executives with ongoing, long-term projects
  • Attend quarterly (some times more frequent) in-person franchisee meetings

Qualifications

  • Interested candidates must meet the following criteria to be eligible for this position:
  • College graduate with an interest in entrepreneurship, start-ups and small business operations
  • Strong knowledge of social media and marketing trends
  • Ability to learn web-based software systems (TAPinto and Google-managed)
  • Self-starter that works well independently and as part of a team
  • Provide strong customer service

 

Job Conditions

This position is remote. However, you will be expected to attend periodic meetings with other corporate staff.

The selected candidate will be expected to work a 40-hour work-week with weekend on-call hours.

Job Type: Full-time

Pay: $28,000.00 – $35,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift
  • On call
  • Weekend availability

Application Question(s):

  • What is your email address so that we can communicate with you directly?
  • What is your phone number so that we can communicate with you directly?
  • Briefly describe your customer service background.
  • Why would you like to work at TAPinto?
  • What skills/abilities do you have that you think would benefit TAPinto?

Experience: Customer Service: 2 years (Preferred)
Work Location: Multiple locations
Work Remotely: Yes

Apply