Database Manager, Pennsylvania NewsMedia Association (PNA)

Database Manager, Pennsylvania NewsMedia Association (PNA)

Pennsylvania NewsMedia Association LogoThis position will take ownership of data management needs. This position will take initiative; provide leadership, direction, and innovative solutions in managing the CRM database. This position interacts directly with end-users to understand the business requirements and technology objectives in servicing data requests.

DUTIES AND RESPONSIBILITIES:

  • Take ownership of the CRM database and be the subject matter expert
  • Coordinate and manage operational database tasks with administrative staff
  • Work with developers on enhancements, integration with other data systems, web services, and testing
  • Participate in continuous efforts to improve the performance and functionality of the CRM platform
  • Maintain policies and procedures for database manual
  • Ascertain individual training needs and manage training
  • Troubleshoot and triage database user or operational issues
  • Oversee all quality assurance (QA) to ensure new records are following the style guide and have the correct information
  • Other duties as assigned

DESIRED SKILLS AND CHARACTERISTICS

  • Excellent communication skills with the ability to understand user requests and translate them into technical requirements
  • Experience with documenting new and existing processes as well as updating existing documentation when changes are necessary
  • Experience working with customer relationship management application
  • Project management experience
  • Polished, professional demeanor
  • Ability to work well with others
  • Excellent organizational skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Is able to interact with groups of people in both small and group settings.

While performing the duties of this job, the employee is required to sit for long periods of time; use hands and fingers for writing and typing; occasional lifting of supplies and materials up to and including 20 pounds. Specific vision abilities required by the job include close vision for reviewing documents or hard copy and computer monitor.

Please send resume and cover letter to jobs@pa-news.org

Job Type: Full-time

Experience:

  • Database Management: 3 years (Preferred)

Education:

  • Bachelor’s (Preferred)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Retirement benefits or accounts
  • Other types of insurance
  • Flexible schedules